Returns Policy

 You may return most new, unopened, unused items items within 7 days of delivery for a full refund minus the original shipping cost. All returns must be post marked back to us within 8 days of delivery. For health concerns and safety, the following products may NOT be returned: liquid, drip tips, cartridges, cartomizers, and atomizers. We will compinsate the cost of any return shipping if the return is a result of an error on our part (you received an incorrect or defective item, etc.). Returns containing incorrect/defective items will result in a replacement of the same or store credit, only after the original products are returned.

Avid Industries, Inc.

PO Box 10843

Westbury, NY 11590

 All refunds will be issued within 5-7 business days of our receipt of the return. Banks traditionally take 5-10 business days to process any credits back to your account, so please be aware of this when waiting for a refund.

 If you need to return any unused or unopened item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). You can also use our ticket system

Shipping

  We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We typically ship within 24hrs of your order confirmation, please be aware that USPS Express mail and USPS Priority mail are a service that USPS provides, the delivery times for these methods DO NOT account for order processing time. If your destination is not in our shipping system you can email sales@avidvaper.com and we can setup a shipping cost manually.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipment Issues

 Since we rely on third party shipping entities like USPS, UPS, FedEx, and foreign customs agancies to handle the shipment of our products, Avid Industries, Inc. can make no guarentees or warranties about delivery times or dates on our products, Avid Industries, Inc. cannot be held liable for any damages or inconveniences caused by late product delivery,damaged items, foreign customs delays, and lost pacakges. USPS provides a cost effect service with reasonable delivery times . USPS does however make mistakes and may mis-route or lose packages, unfortunately these errors are out of our control and we are not responsible for errors or delays once the package leaves our facility. Mis-delivered packages are considered a local post office issue and would need to be handled on the local level, please contact your local delivery person or local post office as soon as possible. It is the buyers responsibility to track their own shipments, please contact USPS directly +18002758777 if you feel your package is experiencing abnormal delays.

International Shipping

Your order will ship with in 48 hours. Our international shipping quotes are generated through an API to USPS, and FedEx. Shipping charges are calculated live and based on weight and destination. Once you have entered your shipping address you will be available to choose from a variety of shipping options. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.If your destination is not in our shipping system you can email sales@avidvaper.com and we can setup a shipping cost manually. Please note that we will not ship your order until we receive payment. Please be aware that USPS International First Class Mail and International Priority Mail are NOT trackable outside the US without the addition of registered mail option ($20). USPS International Express mail is trackable and is insured by default up to $100 USD. Without tracking we can not accept any claims of delayed delivery, non delivery, or lost packages. For First Class and Priority International Mail the last scan location available will be Jamaica, NY. This is the USPS/EMS Interantional sort center located at JFK International airport.